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Mobile and Tablet just spinning and pop up not working

David — Dec 03, 2015 01:10PM MST

On mobile and tablet the popup form when registering is not working. All I get is a thin white box about 10px in height with no info content inside.

Also, when I update quantity it just spins.


7 Community Answers

Abel - Dec 03, 2015 at 04:59PM MST

WP Events Planner Agent

Hi David.

Most likely a javascript error or an error is being returned from the server. Please email me a link to the website and I will gladly check it out.

Thanks, Abel

rated : 0 Up Down

David - Dec 04, 2015 at 08:08AM MST

here is the link for the event signup.

http://www.burlcurl.com/curling-events/?epl_action=process_cart_action&cart_action=add&event_id=7929&_rand=5661abfd731a5

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David - Dec 04, 2015 at 01:28PM MST

to add to my point above. It doesn't seem to record the form information in the registrations section when a person completes the registration process on a tablet.

I hope you can address these issues in the next few days :)

rated : 0 Up Down

Abel - Dec 06, 2015 at 07:00PM MST

WP Events Planner Agent

Hi David.

There are lots of problems coming from the theme and possibly other plugins that need to be fixed.

1) jQuery being loaded twice, one from the theme and another from the google CDN. I would suggest removing the CDN one, most likely coming from header.php or functions.php.
1) Errors: http://screencast.com/t/vc1VRRVu5p These are mainly due to jQuery.noConflict(). http://screencast.com/t/spvbgc6sRtXy should help.

I have tested EP on my server in all views and do not encounter any issues.

Hope these help.

Thanks, Abel

rated : 0 Up Down

David - Dec 07, 2015 at 09:40AM MST

I followed your suggestions and removed the google libraries plugin and also removed the clourflare CDN.

I also changed $(function () { to jQuery(document).ready(function($){

Now the spinner in the top right corner is appearing on the desktop version as well??

rated : 0 Up Down

David - Dec 07, 2015 at 11:17AM MST

Hi Abel,

We ended up updating some jquery versions and it has fixed the issue.

Thanks for all your help.

rated : 0 Up Down

Abel - Dec 07, 2015 at 07:16PM MST

WP Events Planner Agent

Hi David.

Oh, that’s cool. Glad you got it going.

Thanks, Abel

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