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no email confirmations

I am not receiving any email confirmations, even though I have set one up and selected it in the settings. I need these to be sent to both the admin (with all the details on) and the ticket buyer. I have even t...

2 Agent Answers

no registration page after booking

When I complete a booking it goes back to the home page and not an overview of the booking, Why is this? Or alternatively, can I direct the user to a list of their registrations if the first is not possible.

1 Agent Answer

I cannot login

When I try to login after adding an event to my cart and go to the attendees information page, the login button doesn't work. It just refreshes or leads me to the same page.

1 Agent Answer

Select an attendee from multiple

I will try and explain my one point further that I asked you before I purchased the software If I have 3 attendees I have previously registered. How do I select one of the previously used attendees? The syst...

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My calendar doesn't show the month

For some reason the month isn't displayed on the calendar, which makes it confusing? Also, can you make the calendar go to the first event. I have tied the su...

3 Agent Answers

Field for custom css

Hi, I do not see the field for custom css in Settings > General Tab that is referenced in other support questions. I also do not see a checkbox for disabling Events Planner custom css. I am using unpaid v...

1 Agent Answer

Attendee Information Button

We recently downloaded the pro version. We configure everything on the back end but when we go to test the platform, we receive an File not found (404 error) once we click on attendee information button. We h...

2 Agent Answers

Customer/Registrant Name on PDF Invoice

Abel, Maybe I'm overlooking it, but is there a way to include the registrant's contact information (name, address, etc.) on the PDF invoice that gets sent with a successful registration? I tried...

1 Agent Answer

How to get Primary Registrant data on registration so we can push to CRM

Can you let us know what file we would need to modify if we wanted to add the primary registrant data to our CRM? Is there a hook or a line of code you can point us to as a reference point? Thanks

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Password Protect an Event

Abel, Is it possible to password protect an event using WordPress' Publish Visibility? I created an event and set the Visibility to password protected (and set a password). When I access the event w...

1 Agent Answer