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Bug Report

Email formatting

It would appear that emails sent manually via the Edit Registration page are losing their formatting and sending in one long block of unformatted text. To double check I tried sending the confirmation email (wh...

2 Agent Answers

Attendee Form keeps switching back on when we don't want one.

Hi Abel, It would appear that this is a bug? We have some events in which we don't want to capture any attendee level information. We have selected a form for the registrant and then we UNCHECK all form...

1 Agent Answer

Calendar bug

Hi, the calendar and the upcoming events widgets aren't working properly on the sidebar. I can see them in the sidebar but i get this code right below it: var tt = $('#ue_tooltip'); var elOffset=...

2 Agent Answers

Email Template formatting issue

Hi there. How can i change the layout of the email templates? Although i have adjusted the system tags as best i can, when the email arrives (regardless of the template chosen), the {registration_details} data...

1 Agent Answer

Quantity form element not being rendered

I have created an event with the newest pro version. The event seems to be OK, but when we go to the registration page there is no form field rendered for the quantity and the "Please select a quantity.&qu...

1 Agent Answer

events in the future are shown

See http://chabadpanama.com/events/ You see a LONG list of the ALL the upcoming weekly events for years to come.... Click on the Register button at the bottom and you'll see another long list with ir...

1 Agent Answer

garbage display in emails header

There is no UTF-8 support for the email header so it looks like: New Registration: × ×¨×•×—×ª שישי בבית חב״ד Please fix Thanks

1 Agent Answer

Shortcode not working

I've installed and activated Event Planner and filled out everything according to your new user manual, but nothing shows up. When I attempt to look at the event itself, I get a 404 page, and the page wit...

3 Agent Answers

registration download to CSV

I marked registrations complete and entered the payment information using the quick link from the registrations screen. When I download the full list to a CSV from the manage events screen those that I marked ...

1 Agent Answer

Shortcodes clash with visual composer.

Hi, My website uses Visual Composer. When there is an event Live the shortcodes breaks the layout. When no events are live, the layout works. The Events Planner works, just breaks the layout. Is there ...

1 Agent Answer