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Bug Report

Confirmation email not received

We are using Pro version. Notification emails are not being received at alternate email address and if alternate email address is filled. Based on limited testing, it does seem work fine when alternate ...

2 Agent Answers

Moneris Payment status Incomplete

Hi Abel, My client just made a payment in an event using Moneris Canada. The payment went through fine but the Status is showing incomplete. Why would this be?

3 Agent Answers

Mobile and Tablet just spinning and pop up not working

On mobile and tablet the popup form when registering is not working. All I get is a thin white box about 10px in height with no info content inside. Also, when I update quantity it just spins.

3 Agent Answers

Form Manager Dropdown default value does not work

The default value does not work when using dropdowns in form manager. It just shows the first selection every time.

1 Agent Answer

Multiple Events with Deposits enabled not calculating correctly

Hi I just noticed a weird issue. When I enabled Deposit amounts of 50% on all my events and add at least 2 to the Event Cart, the total at the last step is showing up wrong. It only takes 50% on the first it...

1 Agent Answer

Errors when registering

Hi Abel, I just registered myself for my ride and I got the following error message: Warning: number_format() expects parameter 1 to be double, string given in /home/content/p3pnexwpnas10_data03/07/2845007/h...

1 Agent Answer

Confirmation emails not being sent

Hi Abel, Registrants for one of my four events are not getting confirmation emails. (Fully Guided ride registrants are receiving emails, and I am getting a copy, but registrants for the self-guided ride ar not ...

1 Agent Answer

Amount Paid resetting to $1

Any time I edit a registration and click "update" the system remembers my changes to the registration form, yet it resets the total amount paid back to $1!!! Luckily I caught this and another edit sav...

1 Agent Answer

Search feature not working

Hello, on the Events Planner > Registrations page when I search for a last name that I *know* has registered, I get redirected to my "Posts" page on the Wordpress Site. The search function is clear...

1 Agent Answer

Shortcode Page

In settings, there is no dropdown option to pick the shortcode page. The space is simply blank. Any help would be appreciated. Thanks. Martin

1 Agent Answer